Shipping & Returns

Last updated: September 5, 2025

This page explains exactly how shipping and returns work at The Kitchen Depot so you can shop with clarity and confidence. If anything is unclear, email contact@kitchendepot.store before ordering—we’re happy to help.

Where We Ship

• United States only. We currently do not ship internationally.

• Some items ship from U.S. warehouses; others ship from our vetted partners and are delivered to U.S. addresses only.

Order Processing & Fulfillment

• Processing time: 1–3 business days (Mon–Fri) before a tracking number is issued.

• Automated fulfillment: To deliver quickly, your order may be forwarded to the best available warehouse/supplier.

• Multiple packages: Items in the same order can ship separately and arrive on different days. You’ll receive tracking for each parcel.

Shipping Timeframes & Costs

• Estimated delivery (after processing): 5–10 business days for most U.S. addresses.

  • Rural areas, carrier disruptions, peak seasons, or severe weather may add time.

• Rates: Calculated and shown at checkout. Any free-shipping promotions will be clearly labeled.

Heads-up: Delivery estimates are not guarantees. Once a package is in the carrier’s hands, unexpected delays (weather, volume, routing) are outside our control—but we’ll always assist.

Tracking, Address Accuracy & Delivery

• Tracking: Emailed to you automatically when a label is created. If you don’t see it, check spam or contact us.

• Address accuracy: Enter your shipping address carefully. Orders delivered to the address provided at checkout are considered fulfilled. If a parcel is returned as undeliverable/incorrect address, reship fees may apply.

• PO Boxes / APO / FPO: Some items can ship to PO/APO/FPO via USPS; others cannot. If a chosen method isn’t supported, we’ll email you for an alternate address.

• Risk of loss: Title and risk transfer to you upon carrier confirmation of delivery to your address.

“Delivered” but not received

1. Check with household members, neighbors, building management, or mailroom.

2. Look for a notice from the carrier and check the exact delivery scan time.

3. If still missing after 3 business days, email contact@kitchendepot.store with your order number so we can open a trace and assist.

   • Packages marked delivered but subsequently stolen are outside our control; we’ll help with a carrier claim and may offer a case-by-case courtesy solution.

Order Changes & Cancellations

• We move fast. If you need to cancel or correct an address, email contact@kitchendepot.store within 1 hour of placing the order.

• After fulfillment starts or a label is created, we can’t guarantee changes. If the order ships, please use the Returns process below.

Returns & Refunds (15-Day Policy)

We want you to love your purchase—and we also need a clear standard for safety and fairness. Please read carefully.

Return window & authorization

• 15 days from the delivery date.

• Email contact@kitchendepot.store for an RMA (Return Merchandise Authorization) before sending anything back. Because we use multiple warehouses, the return address may differ by item—please do not “return to sender.”

Return eligibility

• Items must be unused, unopened, and in original packaging with all inserts/accessories.

• For food-contact products (e.g., platters, containers, cutters, utensils): due to hygiene and safety, we cannot accept returns once opened unless the item is defective.

• Opened non–food-contact items must be in like-new, resaleable condition (subject to inspection).

Non-returnable items

• Used or opened food-contact items.

• “Final Sale” or clearance items (clearly marked).

• Gift cards or personalized items.

Defective, damaged, or incorrect items

• If your item arrives damaged, defective, or incorrect, email contact@kitchendepot.store within 7 days of delivery with photos/video and your order number.

• We will replace or refund promptly. Keep original packaging until the claim is resolved (carriers may request inspection).

Return shipping costs

• We cover the return or provide a no-return refund (“keep-it”) when we are at fault (defective/damaged/incorrect).

• You cover return shipping for change-of-mind, wrong size/color selected, or incompatibility not due to our listing error. If we provide a prepaid label at our discounted rate, its cost will be deducted from your refund.

Restocking

• No restocking fee for unopened items.

• For opened (but unused) non–food-contact items returned in saleable condition, a 10–15% inspection/repackaging fee may apply.

Refund method & timing

• Refunds go to the original payment method after we receive and inspect the return.

• Please allow 3–5 business days for us to process, plus your bank’s posting time.

Exchanges

• The fastest way to get the item you want is to place a new order and return the original for a refund per the above.

Refused / Unclaimed Deliveries & Return-to-Sender

• Refused, unclaimed, or undeliverable packages that return to us (or our warehouse) are treated as standard returns: original shipping costs and any carrier return fees may be deducted from the refund unless we were at fault.

Product Care & Safety Notes

• Bamboo/Wood: Hand-wash only; do not soak or dishwash. Dry upright; refresh with food-grade mineral oil as needed.

• Stainless Steel/Metal tools: Top-rack dishwasher safe only if the listing says so; otherwise hand-wash and dry promptly.

• Always follow any care and use instructions on the product page/packaging. Keep sharp tools away from children.

Pricing, Promotions & Mistakes

• Prices are in USD and may change without notice.

• Only one promo code per order unless stated. Promotions can’t be applied retroactively.

• If a pricing, description, or availability error occurs, we reserve the right to cancel and fully refund the affected items.

Need Help?

Email contact@kitchendepot.store with your order number, a brief description of the issue, and photos (if applicable).
We typically reply within 24–48 hours (Mon–Fri).